Jumbo.com

About Jumbo.com

Jumbo supermarkets started its online store Jumbo.com in 2014 and has become one of the three main players within online grocery shopping in the Netherlands. At first the company only had pick-up points. Later, home delivery was added.Picking and delivery of the products took place from the supermarkets only at first, but later distribution centers were founded for this purpose. 

Ordering at Jumbo.com

Choosing a time slot ordering online on Jumbo.com

Choosing a time slot ordering online on Jumbo.com

Ordering groceries from Jumbo and having them delivered to home is available from a minimum order amount of 50 euros. Jumbo.com already delivers to many places all over the Netherlands and more places are added every week.  The costs for home delivery differ per selected time slot. When purchasing a minimum of 70 euros in groceries, you will receive a one euro discount on the order costs. Just like at the Albert.nl webshop by ordering specially selected products no order  costs need to be paid.

Pick-up points

Picking up groceries from Pick Up Points is available from an order amount of 25 euros. Jumbo’s Pick Up Points come in different types:  

Jumbo Drive-through pick-up point

Jumbo Drive-through pick-up point

  • Solo Pick Up Points which are located along major roads, designed for people o pick up groceries on their way home from work.

  • Drive Through Pick Up Points  can be found at Jumbo supermarkets. The carefully selected groceries are placed in the car by the shop personnel.

  • Walk-in Pick Up Points are placed within the Jumbo supermarkets. At the Walk-in Pick Up Point groceries can be picked up in one go.

The Jumbo app

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Groceries can also be ordered with the Jumbo app, available for iOS and Android -both for smartphone and tablet. 

The app allows users to save frequently purchased items and add them to their favourites, allowing them to add the products to their shopping list faster in future sessions. The Jumbo app also contains recipes from and enables to add the ingredients to the shopping lists. It also contains a barcode scanner with which products from the kitchen cupboard can easily be added to the shopping list.

Jumbo.com News

Facts

Since: 2014

Owned by: Jumbo

E-commerce manager: Jurriaan Pauw

Media: Website (jumbo.com) and App

Penetration*: 33%

Market share: 15%

Minimal order: €25

Delivery costs: Dynamic, depending on chosen slot

Pick-up costs: Dynamic, depending on chosen slot starting at € 1.95

Picking: Combination Supermarkets/ Distribution Centers

Delivery fleet: Own


* Penetration: % of consumers who have ever bought in this online store

Marketshare development

Development of the Jumbo.com marketshare 2015-2020 (source:  Supermarkt&Ruimte, 2020)

Development of the Jumbo.com marketshare 2015-2020 (source: Supermarkt&Ruimte, 2020)